Refund Policy

Last updated: · Effective date:

1. Free trial first

Because every game is free to play for 10 minutes a day with no card required, you can always test the Service before paying. We encourage you to use the Free Trial before purchasing a membership or top-up.

2. 7-day full refund

You may request a full refund of any membership purchase (time pass or Unlimited plan) within 7 days of the purchase date, provided you have not substantially used the membership (for example, played extensively on unlimited time). This is our voluntary policy and is in addition to any rights you may have under applicable law.

3. Time Top-ups — unused minutes

Time Top-up minutes never expire, so unspent minutes keep their full value. If you request a refund within 7 days of a top-up purchase, we refund the full amount of any unused top-up minutes purchased in that transaction. After the 7-day window, top-up purchases are generally non-refundable unless required by law, because minutes remain available to you indefinitely.

4. Automatic renewals

Monthly memberships renew automatically; Time Top-ups are one-time purchases and never renew. If you cancel auto-renewal before a renewal date, you will not be charged for the next period, and any remaining top-up minutes stay on your balance. If a renewal charge happens by mistake (for example, you canceled but the charge still processed), we will refund the mistaken renewal charge in full upon request.

5. How to request a refund

1. Email [email protected] from the email address on your account; or
2. Write to , ; and
3. Include your order number (found in My Account → Order history) and the reason for the request.

We respond to every refund request within 2 business days.

6. Processing time

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider. Google Pay refunds are processed by Google; card refunds are processed by Stripe. We never refund to cash or to a different card.

7. Exceptions

• Memberships that have been substantially used beyond the 7-day window are generally not refundable, except as required by law;
• Top-up minutes that have been spent are not refundable; only substantially unused minutes qualify;
• Abuse of the refund policy (repeated buy-and-refund patterns) may result in refusal of future refunds and termination of the account;
• Chargebacks filed without first contacting us may delay account reactivation. Please reach out first — we would rather refund you directly.

8. Your rights

Nothing in this policy limits your statutory rights under the laws of your state of residence. If you believe a refund is required by law, contact [email protected] and we will review your request.